FAQ

Frequently asked questions

Everything we get asked most. Can't find your answer? Email us — we read every message.

About PokerPro

What is PokerPro?

PokerPro is a free toolkit for online poker players: 16 calculators (odds, pot odds, ICM, range equity, variance, push/fold, SPR), 4 cheatsheets (TAG/LAG/NIT/GTO), an AI hand reviewer powered by Claude, a hand replayer, a GTO trainer, a poker journal with cross-device sync, and 169 per-hand strategy pages. Built for micro and low-stakes players who want one place that does most things well.

Is PokerPro really free?

Yes. The 16 calculators, 169 hand strategy pages, 119 glossary terms, articles, TAG cheatsheet, AI hand reviewer (10/day cap), poker journal, and Poker 101 learning path are completely free with no signup required. PRO ($9/mo) unlocks the other 3 cheatsheets and removes the AI cap. See the full pricing page for details.

Do I need an account?

Not for the free tools. The calculators, cheatsheets, and articles work without signup. You only need a free account if you want cross-device sync for the poker journal, save AI hand reviews to your history, or upgrade to PRO/Elite.

Who is PokerPro built for?

Online poker players at micro and low stakes (NL2 to NL50) who want practical, honest tools that help win actual money. We don't pretend to be a high-stakes solver replacement — we're focused on the tools and concepts that move your win rate at the stakes most players actually play.

Trust & Legal

Is PokerPro a real-time assistant (RTA)?

No. PokerPro is strictly an educational tool. Calculators, charts, and hand reviewers are designed for use BETWEEN hands or AFTER your session, not during live play. Real-time assistance violates the terms of service of every major poker site (PokerStars, GGPoker, partypoker, etc.) and can result in account closure and confiscated funds. Use PokerPro to study, not to make decisions live at the table.

Is using PokerPro legal?

Yes. We're a study tool. Reading strategy articles, using calculators between sessions, and taking quizzes is no different from reading a poker book or watching a training video — both completely legal and standard practice for serious players. The legal risk only appears if you use any tool (PokerPro included) to make decisions in real time during a hand, which is what RTAs do and what every poker site bans.

Will using PokerPro get me banned from my poker site?

Not from studying with us between sessions or away from the table — that's how every winning player improves. The poker sites' rules ban running tools that influence your decisions WHILE you're playing a hand. Don't have PokerPro open on a second screen while you play, don't paste live hands into the AI hand reviewer mid-session, and you're fine.

Are the testimonials real?

Yes. Every testimonial on our pricing page comes from a real authenticated user account, manually approved by us. No AI-generated reviews, no purchased ones, no reviews from family. If we have zero approved testimonials, we'll show an honest empty state rather than invent any.

Product

How does the AI Hand Reviewer work?

Powered by Claude (the same AI used by major companies for analysis tasks). You paste a hand description — supports PokerStars and GGPoker formats, or just plain English. The AI returns 3-5 bullet points calling out the biggest mistakes, confirming correct plays, and suggesting better lines for next time. Free tier gets 10 analyses per IP per day; PRO and Elite get unlimited.

What is the AI Leak Report (Elite tier)?

Once a month, Elite members upload a hand history file (last 5,000–10,000 hands from your tracker). Our pipeline analyses the data and returns a structured PDF report covering: top 3 leaks ranked by money lost, hand classes you over-played and under-played, your by-position win rate, and one focused improvement recommendation for the next month. Fully automated, no extra cost.

What poker sites do you support?

Hand history parsing supports PokerStars, GGPoker, partypoker, and 888poker formats. The AI hand reviewer accepts ANY format including plain English. Cheatsheets, calculators, and the journal are site-agnostic. Variance simulator and bankroll manager work with any cash or tournament format you input.

Do you support live poker too?

Partially. The cheatsheets, glossary, articles, and learn path apply equally to live and online. The journal works for live sessions (just enter your stakes manually). Hand history parsing is online-only (live sites don't produce hand histories). Live tournament players can absolutely use the ICM calculator, push/fold chart, and AI hand reviewer.

Technical

Do I need to install anything?

No. PokerPro runs entirely in your browser. The poker hand evaluator, equity engine, and GTO trainer are all client-side — no installation, no plugins, no Chrome extensions. Works on desktop and mobile, modern Chrome / Safari / Firefox / Edge.

How accurate is the equity calculator?

We run a Monte Carlo simulation with up to 1.7 million iterations per hand evaluation, using a fast 7-card bit-mask hand evaluator. Accuracy is within ±0.1% of true equity for typical hands. For most decisions you'll see results in under 200ms. Compare that to PokerStove or Equilab — same math, browser-based, no install.

Where is my data stored?

Account data (email, profile, journal entries, AI hand history) is stored in Supabase (Postgres) with row-level security enforced — only you can read or write your own rows. We never sell, share, or analyze your data for advertising. AI requests pass through Claude's API for processing but are not used for training.

Can I delete my account?

Yes, any time. From your account dashboard you can permanently delete your account, which also deletes all journal entries, AI hand history, and any pending testimonials. Deletion is immediate and irreversible. Email refunds@pokerpro.tools if you need help.

Pricing & Billing

Can I really use PokerPro for free forever?

Yes. The 14 calculators, 169 hand strategy pages, 119 glossary terms, articles, and TAG cheatsheet are all free with no signup. PRO unlocks the other 3 cheatsheets, removes the AI cap, and adds the personalized leak detection from your own hand histories.

What's the catch with the $99 lifetime tier?

Limited founder pricing while we ramp up. Once we hit our first 100 lifetime customers, this tier closes and PRO becomes subscription-only. No catch beyond that — you pay once and you're in for good.

How does the AI Hand Reviewer work?

Powered by Claude. Paste a hand description (PokerStars / GG format works, or just plain English). It returns 3-5 bullet points calling out the biggest leaks and confirming the correct plays. Free tier gets 10 analyses per IP per day; PRO and Elite get unlimited.

What's the AI Leak Report (Elite only)?

Once a month you upload a hand history file (last 5,000-10,000 hands). Our system analyses the data and returns a structured PDF report covering top 3 leaks, money lost per hand class, hands you over-played and under-played, and one focus item for the next month. Fully automated, costs nothing extra.

Can I cancel any time?

Yes. Monthly and annual subscriptions cancel from your dashboard with one click — your access continues until the end of the period you've already paid for. Lifetime is one-time so there's nothing to cancel.

Refund policy?

Full 14-day refund on any paid plan, no questions asked. Email refunds@pokerpro.tools or reply to your Paddle purchase receipt. Refunds are processed within 5–10 business days. See our /refund-policy page for full details.

Is PokerPro a real-time assistant (RTA)?

No. We're educational — calculators, charts, hand reviewers used between hands or away from the table. Real-time assistance violates most poker site terms of service. Use PokerPro to study, not to make decisions live.

How does PokerPro compare to PreflopGuru and GTO Hero?

PreflopGuru focuses purely on preflop GTO drilling at $18.99/month. GTO Hero offers real-time GTO solutions (closer to RTA territory) at typically $30+/month with no public pricing. We're broader — calculators + cheatsheets + AI analysis + hand replayer + 169 hand strategy pages — at a much lower price. Best for micro/low-stakes players who want one tool that does most things well.

Still have a question?

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hello@pokerpro.tools